Website Privacy Policy

Effective Date: June 21, 2026

At Donnielle James L.Ac, your privacy and the security of your personal information are deeply important to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our online scheduling platform, or interact with our digital presence.

1. Information We Collect Online (Website Data)

When you interact with our website, we may collect minimal personal information that you voluntarily provide to us, including:

  • Contact Information: Your name, email address, phone number, and any notes you submit when requesting an appointment or contacting us through our online forms.

  • Usage Data & Cookies: Our website is hosted on Squarespace, which automatically collects basic, non-identifying data to help us understand how visitors use our site (such as pages viewed, browser type, and time spent on the site). You can adjust your browser settings to refuse cookies if you prefer.

2. How We Use Your Information

We use the information we collect online strictly to manage your experience and run our boutique practice smoothly:

  • To schedule, confirm, or modify your appointments.

  • To respond to your direct inquiries, text messages, or phone calls.

  • To send you critical practice updates or direct scheduling notifications.

3. Digital Text Communication

If you opt into communicating with us via text messaging (424-216-8760):

  • Your mobile information and consent will be used strictly for direct scheduling and appointment updates with Balance From Within Wellness.

  • Mobile phone numbers and text messaging consent are never shared with third parties or affiliates for marketing purposes.

  • You can reply "STOP" to any text message at any time to opt out of mobile communication.

4. Security & Your Rights

We implement appropriate safeguards to protect your personal information from unauthorized access. You have the right to request access to the digital contact data we hold about you, request corrections, or ask us to delete your digital contact records (subject to clinical record retention laws required for healthcare practitioners in the State of California).

Contact Us

If you have any questions regarding this website policy, please reach out directly to Donnielle James, L.Ac at 2001 S. Barrington Ave. #118, Los Angeles, CA 90025 or call/text 424-216-8760.